On Tuesday night I tried to withdraw £130. I was being organised and had planned ahead how much cash I needed for the next wee while. So when the machine whirred and whirred and nothing came out I started to panic. The slot where the cash comes out didn't open. At all! My card and receipt came out but no cash. Without thinking I put my card back in for a balance statement and it said that I had withdrawn the £130.
So one phone call later to my bank and I was advised to wait 24 hours to "see if it credits itself" *rolls eyes*
A quick dash from school just after 3pm today meant I got to a branch just before it closed (my bank is only open 9am to 4pm Monday to Friday!!!) and was able to talk to a real person. Long story short, I'm one of the 1 in 10 people whose money didn't "credit itself" and had to raise an official ATM Dispute. If I'm "lucky" it'll only take a few days to check the figures and verify my dispute. Or I might be unlucky and it'll take a few weeks.
Seriously??? A few weeks to give me back MY OWN MONEY. And no, I'm not entitled to an explanation or compensation either. That's a lot of money to just disappear into the system.
Fortunately I have some savings and will be able to cover my bills once I transfer some money. But what if I didn't? What about all those people who live pay check to pay check, carefully budgeting every penny and don't have the luxury of savings?
Technology is a wonderful thing, when it works. Computers rule the world and we're far too reliant on them especially when it comes to money. A timely reminder for me on a few things