My energy company (SSE) has been taken over by Ovo and they assured me in many emails it would be a seamless handover. Yeah, right!! Normally I pay my energy bills quarterly after I've used the energy. I would get a bill, submit my meter readings and the bill would automatically adjust to reflect the energy actually used. Then I paid it. Apparently Ovo can't do this 🙄 So they sent me an estimated bill of £718.54 for 2 months of energy use!! And it doesn't say how much of it is gas or electricity.
Actual gas meter reading above is correct. Estimated reading was 57638. A bit of a difference!!! My gas heating has been switched off for most of the last 2 months!
Electricity meter reading above is correct. Their estimate was 40854. Again a huge difference!! But I was happy to accept that it was just initial handing over issues so I phoned them to sort it out.
My heart sunk when the call was answered by someone in an overseas call centre. They always have trouble with my Scottish accent. But we ploughed on and came to an agreement that I didn't have to pay the bill right now and to give another meter reading in 2 weeks time. Their calls are recorded so if I get hassled over non payment of this bill I can get them to listen back.
I think it's time to get a Smart meter fitted. I did arrange for one 2 or 3 years ago but they cancelled a week before saying demand was too high and they didn't have any contractors to do the work. Everyone I know who has one says it does help to see how much energy you're using at any time so I guess it saves you money. I'm willing to see if that's true.