Well done Octopus! 🐙 My issue was resolved in 4 days and my account sorted out. Plus I got a very nice apology email for their error. Makes a big difference from Scottish Power who dragged it out for months, threatened me with court action for debt collection only to re credit my account AND refund my son the whole amount after their error in the end.
I just need to get the Smart meter thingy connected to my new meters and linked to my account now and I can 'forget' about my energy bills as they're all set up automatically 😊
Good for Octopus. What a contrast to Scottish Power.
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I know! People said the Octopus customer service was good and I'm in agreement :-) xxx
DeleteI'm glad it's all sorted. It is such a refreshing change to come across really good customer service these days and an apology goes a long way. We were very happy with Northern Electric for years, then were forcibly transferred to Eon Next after a partial sell-out. We owed THEM money, but would they believe us? It took multiple emails and at least 2 letters before they did. Some of our neighbours who were in the same position just kept quiet and transferred to other suppliers. Once that was sorted we moved to Octopus (no problems to date) but had to deal with Eon Next again when sorting out my late father-in-law's estate. That ended up with us having to contact the energy ombudsman and being awarded compensation for their incompetence. I would have preferred them just to have done their job correctly and efficiently in the first place and so avoid putting us through so much stress at a really difficult time. OK, rant over now!
ReplyDeleteAgree it's so stressful dealing with these companies. Even though I knew I was absolutely in the right with Scottish Power and it was THEIR error it was still really stressful getting threatening letters/emails/phone calls AND texts on a daily basis. The only reason I didn't take it up with the ombudsman in the end was that they gave my son all the money back as they just couldn't sort it on their system. So really he got the 'compensation' from them :-) xxx
DeleteGreat news, Ali, and hopefully your smart meter will be connected soon. Catriona
ReplyDeleteI'll need to chase it up this week :-) xxx
DeleteI'm so glad Octopus 🐙 have sorted that out quickly. Their app is very good and once the data is being received from the smart meters you'll be able to see your daily usage etc. They also have a balance forecast tool that looks at your usage and suggests the amount you should pay. Because we have the solar system we use very little in the summer, this meant we've just had an email from 🐙 to say they were putting our DD amount down. Hopefully, they will continue to maintain their good service, ut makes such a difference.
ReplyDeleteI honestly didn't know much about them until I moved into this house and had no choice. They have predicted my usage so I've just gone with that for now for my DD so hopefully I can reduce that my watching my meters :-) xxx
DeletePhew, thank goodness for that!! It's nice when it all works as it should isn't it. It was a great YouTube video this morning, I was your 7th viewer, you caught me having my breakfast. :-)
ReplyDeleteAww thanks! And thanks for the lovely comment you left on it. I've had so many people (mostly women) share their stories too. It's absolutely brilliant!! It's turning into something lovely and I've had a fab idea I'm trying to work out ;-) xxx
DeleteWell done on octopus sorting things out so quickly. The same sort of thing happened with Scottish power when we moved into this house, only not for anywhere near that amount. Their customer Service is virtually none existent and talk about " the left-hand not knowing what the right -hand was doing"? They couldn't organise a booze up in a brewery! Octopus on the other hand were so helpful. Things took a bit of sorting but they were quick and gave us some credit for the inconvenience.
ReplyDeleteScottish Power are complete @rseholes. They basically harassed and threatened me daily for 3 months. I sent a thank you email to Octopus for sorting it out quickly and this morning I got a thank you email back for my thank you!! :-) xxx
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